This Refund Policy applies to all purchases made on the Terali Furniture wholesale website. Please read this Policy carefully before making a purchase. By placing an order on the Website, you agree to be bound by this Policy. If you do not agree with any part of the Policy, please refrain from making a purchase.

1. Refund Eligibility At Terali Furniture, we aim to provide high-quality furniture to our retail partners. Refunds may be granted under the following conditions:
2. Damaged or Defective Products: If the product you receive is damaged or defective, you must notify us within 5 business days of delivery. Supporting evidence, such as photographs or detailed documentation, may be required to evaluate the issue. Upon verification, we will offer a refund or a replacement, based on your preference.
3. Incorrect Product Shipment: If you receive a product different from your order, contact us within 5 business days of delivery. We will arrange for the correct product to be shipped or provide a refund upon return of the incorrect item.
4. Non-Refundable Items The following items are not eligible for refunds unless they are damaged or defective:
5. Custom-made or specially ordered products.
6. Clearance or sale items.
7. Return Process To initiate a refund or return, follow these steps:
8. Contact Us: Notify our customer support team within the timeframes outlined in Section 1. You can reach us at 08 9379 1386 or via email at orders@teralifurniture.com.au. Include your order details and a clear description of the issue.
9. Return Instructions: If your request is approved, our team will provide return instructions. Return shipping costs may apply unless the return is due to a damaged, defective, or incorrect item.
10. Secure Packaging: Ensure the product is securely packaged to prevent further damage during return shipping.
11. Refund Processing: Once the returned product is received and verified, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
12. Exchanges If you wish to exchange a product, contact our customer support team. Exchanges are subject to product availability and may involve additional costs for price differences or shipping fees.
13. Order Cancellation To cancel an order before it has been shipped, contact us immediately. Orders can be cancelled within 48 hours of placement, excluding custom-built and sale items. A cancellation fee may apply if the order has already been dispatched.
14. Non-Compliance Failure to adhere to this Policy may result in the denial of a refund or return request.
15. Amendments Terali Furniture reserves the right to modify or update this Refund Policy at any time. Changes will take effect upon being posted on the Website. It is your responsibility to review this Policy periodically.

For questions or concerns about our Refund Policy, please contact us via email at orders@teralifurniture.com.au or by call us at 08 9379 1386